# revis.io Help Center

> Guides for reviewing, commenting on and approving media in revis.io.

## Table of Contents

### revis.io explained

- [Welcome to revis.io](https://docs.revis.io/introduction/welcome-to-revis.md): Find the steps to upload media, review it with your team, and collect feedback from guests.
- [Key concepts: projects, reviews, items and versions](https://docs.revis.io/introduction/key-concepts.md): How organizations, projects, reviews, playlists, sections, items, versions, notes, and share links fit together in revis.io, and which on-screen names mean the same thing.

### Getting started

- [Your first review in 10 minutes](https://docs.revis.io/getting-started/your-first-review.md): Take one video from upload to approval. Create a review, add the video, comment on a frame, draw on it, share it with a client, and approve it.
- [Create your revis.io account](https://docs.revis.io/getting-started/create-your-account.md): Sign up with your email address and a password, confirm the address with a 6-digit code, and name your organization, or join an organization from an invitation.
- [Sign in to revis.io](https://docs.revis.io/getting-started/sign-in.md): Sign in to the revis.io web app with your email and password, with Google, or with your organization's single sign-on (SSO).
- [Find a project or switch organization](https://docs.revis.io/getting-started/find-and-open-a-project.md): Open your projects from the organization menu or the Projects page, switch organization, and request access to projects you aren't in yet.
- [Create a project](https://docs.revis.io/getting-started/create-a-project.md): Create a project in your organization, choose who can see it, and change its visibility later.

### Upload and organize

- [Add media to a review](https://docs.revis.io/uploading/add-media-to-a-review.md): Upload videos, images, audio, PDFs and 3D models to a review from your computer, or add files that are already in the project.
- [Upload a new version and see version history](https://docs.revis.io/uploading/upload-a-new-version.md): Stack a newer export of a file on top of the original as a new version, then see and switch between its versions.
- [Supported file formats and upload limits](https://docs.revis.io/uploading/supported-formats-and-limits.md): The video, image, audio, PDF, and 3D formats revis.io accepts, and the size and length limits for uploads.
- [Track an upload and its processing](https://docs.revis.io/uploading/track-uploads-and-processing.md): Follow, pause and cancel uploads in the Uploads panel, and read what each processing state on an item means.
- [Upload and organize files in folders](https://docs.revis.io/uploading/upload-and-organise-folders.md): Upload files or whole folders to a project in Files & Folders, and sort them into folders you can rename, move, and color.
- [Delete files, folders, and reviews and restore them](https://docs.revis.io/uploading/delete-and-restore-from-trash.md): Delete files, folders, and reviews, then restore them from the project's Trash or delete them permanently.

### Reviews

- [Create and rename a review](https://docs.revis.io/reviews/create-and-rename-a-review.md): Add a review to a project from the Reviews page, fill it automatically from a filter with a smart review, and change its name or description later.
- [Open a review and preview its items](https://docs.revis.io/reviews/open-a-review.md): Expand a review to see its items, preview them without leaving the page, and open the review in the player.
- [Manage reviews from the review menu or in bulk](https://docs.revis.io/reviews/manage-reviews.md): Use a review's menu to share it, copy its link, add media, or delete it, and select several reviews to copy links, unshare, or delete them together.
- [Rename, remove and manage items in a review](https://docs.revis.io/reviews/work-with-items-in-a-review.md): Rename an item, set its thumbnail, change statuses, or take items out of a review, from the Reviews page or the player.
- [Group and reorder items with sections](https://docs.revis.io/reviews/group-items-into-sections.md): Group a review's items under section headings, choose how sections are made, and reorder items on the Reviews page or in the player.
- [Approve an item or set its status](https://docs.revis.io/reviews/approve-an-item.md): Mark an item as Approved, Needs Revision or another status, and set where the whole review stands.

### Playback

- [Play, step and jump through a video](https://docs.revis.io/playing/play-and-step-through-a-video.md): Play and pause, step frame by frame, jump to a frame or chapter, and change playback speed in the web player.
- [Loop, mark and trim on the timeline](https://docs.revis.io/playing/use-the-timeline.md): Scrub and zoom the timeline, loop a range with in and out points, add markers, and trim an item.
- [Use keyboard shortcuts in the web player](https://docs.revis.io/playing/keyboard-shortcuts.md): Every keyboard shortcut in the web player, for macOS and for Windows and Linux.

### Comments and drawing

- [Add a comment on a frame or range](https://docs.revis.io/feedback/add-a-comment.md): Comment on the frame you're looking at or on a range of frames, mention people and teams, tag comments, and copy a link to a comment.
- [Reply to and react to a comment](https://docs.revis.io/feedback/reply-and-react-to-comments.md): Answer a comment in its thread or add an emoji reaction, and see what happens when a reply doesn't save.
- [Resolve, edit or delete comments](https://docs.revis.io/feedback/resolve-edit-or-delete-comments.md): Mark comments as resolved, change your own comments, and delete them one at a time or in bulk.
- [Add retime, skip-frame, and color-correction notes](https://docs.revis.io/feedback/add-retime-skip-and-colour-notes.md): Slow down, speed up, skip, or grade a range of frames with a note that applies for everyone who plays the item.
- [Attach files, voice or video to a comment](https://docs.revis.io/feedback/attach-files-voice-and-video.md): Add a file, a voice note, or a video recording to a comment, and know what to do when it doesn't save.
- [Draw on a frame](https://docs.revis.io/feedback/draw-on-media.md): Pause the video, turn on drawing mode, and mark a frame with the pen, shapes, arrows, or text. revis.io saves drawings automatically.

### Compare and color

- [Compare versions of an item](https://docs.revis.io/compare-colour/compare-versions.md): Show an item's versions next to each other in the player, then switch layouts or wipe between two of them.

### Sharing

- [Share a review with external guests](https://docs.revis.io/sharing/share-a-review.md): Create a link that people outside your project can open without a revis.io account, and email it to them if you like.
- [Choose how guests sign in and what they can do](https://docs.revis.io/sharing/choose-guest-access-and-permissions.md): Set a share link's Guest Access and Permissions, including the all-or-nothing Download permission.
- [Protect, track or stop a share link](https://docs.revis.io/sharing/manage-a-share-link.md): Make a review's share link expire, add a password, see who opened it, or turn it off.
- [Open a review someone shared with you](https://docs.revis.io/sharing/open-a-shared-link.md): Open a share link in your browser, enter a password or confirm your email if asked, and fix a link that doesn't open.
- [Comment, draw and set status as a guest](https://docs.revis.io/sharing/what-guests-can-do.md): What you can do in a review someone shared with you, and how to confirm your email when asked.
- [Download originals, attachments and comment PDFs](https://docs.revis.io/sharing/download-originals-and-comment-pdfs.md): Download an item's original file, a PDF report of its comments, or a file attached to a comment.

### Live sessions

- [Start or join a live review session](https://docs.revis.io/live-sessions/start-a-live-review-session.md): Review together in real time by opening the same review; everyone who's synced sees the same frame as anyone plays, pauses, or scrubs.
- [What stays in step during a live session](https://docs.revis.io/live-sessions/what-is-shared-in-a-live-session.md): Which playback, view, and drawing changes everyone in a live session sees, and which settings stay personal.
- [Chat and talk with reviewers during a session](https://docs.revis.io/live-sessions/chat-and-talk-during-a-session.md): Send chat messages with timecodes and join the review's voice call, as a member or as a guest.

### Notes and tasks

- [Turn a comment into a task and track it](https://docs.revis.io/notes-tasks/turn-a-comment-into-a-task.md): Convert a comment into a task with an assignee and a due date, follow its status, and find your tasks on the Tasks page.

### Your account

- [Edit your profile, picture, and theme](https://docs.revis.io/account/edit-your-profile.md): Change your name and profile picture, and choose the theme, interface size, and folder item counts you see in this browser.
- [Reset or change your password](https://docs.revis.io/account/reset-or-change-your-password.md): Reset a forgotten password from the sign-in page, change it in your settings, or set a first password by email.

### Administration

- [Find organization and project settings](https://docs.revis.io/admin/find-organisation-and-project-settings.md): Where organization settings and project settings live in the revis.io web app, what each page is for, and who can change them.
- [Understand organization and project roles](https://docs.revis.io/admin/understand-roles-and-permissions.md): What each organization and project role in revis.io can do, how a project role overrides an organization role, and who can give which role.
- [Invite people to your organization](https://docs.revis.io/admin/invite-people-to-your-organisation.md): Invite people to your revis.io organization by email, optionally straight into a project, and resend or revoke invitations that are still pending.
- [Change roles or remove members in an organization or project](https://docs.revis.io/admin/change-roles-and-remove-members.md): Change someone's organization or project role, transfer ownership of the organization, or remove people, one at a time or in bulk.
- [Add people and teams to a project](https://docs.revis.io/admin/add-people-and-teams-to-a-project.md): Give organization members or whole teams a role on a project, invite people by email, and accept or decline requests to join.
- [Rename, archive, or delete a project](https://docs.revis.io/admin/rename-archive-or-delete-a-project.md): Rename a project, archive it to hide it from the project list while its links keep working, or delete it for good.
- [Set a project's default time display and start frame](https://docs.revis.io/admin/set-project-time-display-and-start-frame.md): Choose whether a project's player shows frames, timecode, or seconds by default, and which number its first frame gets.
- [Set session timeout, session length, and download link expiry](https://docs.revis.io/admin/set-session-timeout-and-link-expiry.md): Sign people out after a period of inactivity or a fixed time, and choose how long revis.io's media download and streaming links stay valid.
- [Set link sharing and download defaults](https://docs.revis.io/admin/set-sharing-and-download-defaults.md): Choose whether people can share reviews with guests, which defaults new share links get, and which downloads are allowed, for the whole organization or one project.
- [Add a watermark to images](https://docs.revis.io/admin/add-a-watermark-to-images.md): Put your organization's name, custom text, or a logo over the images people view in revis.io.
- [Set up SAML single sign-on](https://docs.revis.io/admin/set-up-saml-single-sign-on.md): Connect your organization to your identity provider (Okta, Microsoft Entra ID, OneLogin and others) with SAML, and optionally require it.

### Troubleshooting

- [An invitation won't send or can't be resent](https://docs.revis.io/troubleshooting/organisation-invitation-wont-send.md): Why Send Invitations is unavailable, what each invitation error means, and what to do when an invitation fails or can't be resent.
- [An upload stopped, vanished, or failed](https://docs.revis.io/troubleshooting/an-upload-or-file-failed.md): What to do when revis.io refuses a file, an upload stops or fails, or a file can't be processed after it uploads.
- [I can't create, delete, share or change a status](https://docs.revis.io/troubleshooting/cant-create-delete-or-share-a-review.md): Find out why Add Review, Delete review, Share, Copy link, or a status change is missing or doesn't work, and what to do about it.

### Other

- [Getting started](https://docs.revis.io/guide/getting-started.md)
- [Media credits](https://docs.revis.io/credits.md): Third-party footage and images in the help center's screenshots and videos, with their licenses.
- [What's new](https://docs.revis.io/changelog.md): Changes to revis.io, release by release.