---
url: https://docs.revis.io/sharing/download-originals-and-comment-pdfs.md
description: >-
  Download an item's original file, a PDF report of its comments, or a file
  attached to a comment.
---

# Download originals, attachments and comment PDFs

In the web player, the item menu downloads an item's original file, a PDF report of its comments, or, for PDFs, the document with its comments added. Files attached to comments have their own **Download**. Each kind of download only appears when your role, your organization's download settings and, for guests, the share link allow it.

::: info Before you start

* **Who:** see the table below. Guests need a share link with **Download** turned on.
* **Where:** the web app's player. Comment attachments can also be downloaded in the desktop app.
* **You need:** the review open in the player.
  :::

## Who can download what

| Download | Members | Organization or project setting | Guests |
| --- | --- | --- | --- |
| **Download Original** | Owner, Admin, Member, Project Admin or Contributor (not Reviewer or Viewer) | **Original Item File** | Link's **Download**, plus the setting |
| **Download PDF** | Anyone who can view the review | **PDF Reports** | Link's **Download**, plus the setting |
| **Download with Comments** (PDF items) | Owner, Admin, Member, Project Admin or Contributor | **PDF Reports** and **Original Item File** | Link's **Download**, plus both settings |
| Comment attachment **Download** | Anyone who can view the review | **Comment Attachment Files** | Link's **Download**, plus the setting |

The settings are on the **Downloads** page of organization and project settings. A project can turn a download off, but not back on if the organization turned it off. Without a share link's **Download**, guests see none of these options.

When original downloads are off, revis.io uses processed copies for viewing and withholds originals when a processed copy is available. Some images, audio and 3D models are viewed directly from their original file if no processed copy exists, so turning off downloads doesn't guarantee that every original stays out of the browser.

## Download an item's original file or comment report

1. Open the item in the player.
2. Point to the item name at the top and select **Item actions** (the menu next to it). The three-dot button on the item in the playlist opens the same menu.
3. Choose a download:
   * **Download Original** saves the file as it was uploaded, named after the item.
   * **Download PDF** saves a report of the item's comments as `<review name>_notes.pdf`: one block per commented frame or page, with a picture of it, its frame number and timecode (or page number), and each comment with its author. Replies aren't included.
   * **Download with Comments** appears for PDFs with more than one page. It saves the PDF with the comments added, as `<item name>_with_comments.pdf`.

To download several items at once, tick them in the playlist, open the three-dot menu on one of them and choose **Download Original (N items)** or **Download PDF (N items)**. Originals download as separate files, not a zip, and your browser may ask to allow multiple downloads. **Download PDF (N items)** saves one report for all of them.

## Download a comment attachment

1. Find the comment with the attachment.
2. Point to the attachment and select the three-dot button that appears next to it.
3. Select **Download**. The file opens in a new browser tab (from the desktop app, in your default browser), where you can save it.

## Limits

* **Download Original** works for up to 50 items at a time. With more selected, nothing downloads and no message appears.
* If only some of the selected originals are allowed, revis.io downloads those and says "Some files weren't downloaded".
* If a download fails, revis.io shows "Download failed" or "Export failed". Try again, or ask an admin whether the download is allowed.